Despite often going undetected, theft of service is the most common type of fraud for phone systems that use the internet to make calls. How does it really affect an organization’s VoIP network and what are the ways that businesses can prevent or minimize the risk of this type of fraud? Let’s take a closer look.

There are so many VoIP phone systems in the market that you’re bound to come across a few with similar features and add-on services. When this happens, most business owners will compare the price and purchase the more affordable option. But you shouldn’t only be looking at the initial price of the VoIP system; you must also look at the total cost of ownership (TCO).

What is TCO?
The TCO is the overall sum of procuring, deploying, and operating a VoIP system has over its life cycle, which is typically five years.

No matter how attentive your customer service agent is, he or she is only human, which means there’s always room for mistakes. But for businesses that have adopted VoIP as their telephony solution, they can minimize these mistakes via call recording.

Internet-based technologies like VoIP (Voice over Internet Protocol) are widely used by small- and mid-sized businesses (SMBs) to bolster work productivity and efficiency. There are two kinds of phones to choose from: traditional desk phones (hardphones) or software-based phones (softphones). We’ll break down which is best for your business.

The time has passed when small businesses had limited options for internet-based phone calls. Today, there are so many affordable and feature-rich VoIP solutions, and picking the right one often feels overwhelming. The ideal choice will be different for every business, but understanding a few key variables should help you significantly narrow down your options.

It is no secret that the internet is unsafe, with attacks occuring every second. Having a secure network that ensures privacy when communicating with others through the internet can be even harder. As a solution, Skype recently launched a new feature that guarantees total privacy when conversing.

Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level.

Should your business deploy a cloud-based or on-premises VoIP system? What’s the difference between software-based VoIP and its mobile counterpart? Which type of VoIP services will suit you most? Featured below is a compilation of all VoIP options and their details to help you answer those questions.

Skype used to dominate an area of VoIP communications that serves a special function: group video calling. With apps like Snapchat, WhatsApp and, most recently, Slack nipping at its heels, it comes as no surprise that social network behemoth Facebook takes a slice of the cake with its recently rolled out desktop group voice calling.

When it comes to social media, figuring just what, if any, value it offers your business can be complicated. There is no exact science when it comes to figuring it out and even experts disagree as to just what is and is not important when measuring the value of your company's social media.