Customers call your hotline because they want help or answers, not another headache. So your on-hold message should be pleasant to their ears. If you fail to select an appropriate message, your customers' anger and frustration might double, making them more difficult to satisfy.

You may know how to use Microsoft Excel's basic functions, but have you truly mastered the program? Excel has more advanced features, and here's how you can master some of them.
Pie and Sunburst Charts
Everyone knows that bombarding stakeholders with endless numbers and decimal points is the wrong approach.

Regardless of the app, platform, or operating system, digital notifications are a tricky business. Our devices are overcrowded with software of varying importance, and without proper customization the stream of information can become overwhelming. Thankfully, with the right settings, you can adjust Windows 10’s action center and manage your influx of notifications.

One point five billion people check Facebook every single day. That’s a lot of potential business for companies that take the time to manage and update their profile. There are lots of ways to simplify social media engagement that don’t require much time or money, but these six are our favorites.

Keeping your personal and professional information safe from cybercriminals is not easy. It takes constant vigilance and frequent training. There are dozens of simple tools and tips to help people with almost zero expertise stay safe online, but these five are our favorites.

Small- and medium-sized businesses (SMBs) have a knack for finding clever ways to compete with larger, better-funded competitors. Apple’s iPad is a device that helps SMBs level the playing field even more. If you want to get more out of iPad’s business potential, here are some things to consider.

The new flashy set of PCs your company just bought last year are becoming outdated, and you don’t have enough IT staff to maintain them. If this is your current situation, it might be time to consider Hardware-as-a-Service (HaaS), a pay-as-you-go model where you pay your managed services provider (MSP) a monthly fee to take care of all your hardware needs.

When it comes to the cloud, small- and medium-sized businesses (SMBs) may be compelled to choose either a private or a public cloud infrastructure. But there's a third option, and it's called the hybrid cloud.

Hybrid clouds are a combination of private and public clouds.